Support
Have a question, or something didn't work? Write to us.
We answer within 2 business days, in Portuguese or English.
Frequently asked questions
How does the streak work?
The streak counts the days in a row on which you checked at least one habit. If a day goes by with no check, it resets.
A shield covers a blank day and the streak goes on. You earn a shield every 7 days of streak, or buy one in the app's shop. You can hold 1 on the free plan and up to 3 on Vilume Pro.
On Pro, one repair a month wins back a lost streak, within 48 hours.
How do I cancel Vilume Pro?
The subscription belongs to your phone's store, so you cancel it there: on iPhone, Settings, your name, Subscriptions; on Android, Google Play, Payments and subscriptions. The links are right below.
Cancel at least 24 hours before it renews. Pro stays on until the end of the period already paid.
I changed phones. How do I get Pro back?
Sign in with the same store account that made the purchase and open Profile, Settings, Restore purchases.
How do I change the language or the theme?
In Profile, Settings, Language (Portuguese or English) and Appearance (light, dark or same as the phone). The change applies only to the device where you made it.
How do I delete my account?
In the app, under Profile, Settings, Delete account, or by email. The steps and what is deleted are on the Delete account page.
My sign-in code didn't arrive.
Check your spam and Promotions folders. The code has 6 digits and is valid for 1 hour; after that, ask for a new one in the app.
Make sure the email was typed correctly. If it still doesn't arrive, write to us.