Delete your Vilume account
You can delete your Vilume account at any time, in the app or by email. Deletion erases the account and the data tied to it, and cannot be undone.
In the app
- Open Vilume and tap the Profile tab.
- Tap the gear at the top to open Settings.
- Scroll to the Danger zone and tap Delete account.
- Confirm with Delete. The account is erased right away and the app signs out.
Without the app
Write to caiolacerdamt@gmail.com from the same email you use to sign in to Vilume, with the subject "Delete my account".
We use the sender's address to find the account, so the request has to come from it. We reply and finish the deletion within 15 days.
Deleting the account does not cancel Vilume Pro
The subscription is billed by your phone's store. Cancel it there before you delete the account, or it keeps being charged:
What is deleted
- The account and the sign-in email.
- Profile: name, @username, photo, language and time zone.
- Habits, check-offs, XP, coins, level, streak and shields.
- Inventory, items bought with coins and the lot with everything on it.
- Recaps and the lot snapshots kept for them.
- Friendships, friend requests, habits together, nudges, notifications, achievements and blocks.
- Your membership in villages and your referral codes.
- The notification tokens of your devices.
What is kept, and for how long
- Reports made by you or against you are kept with no link to the account, for the team to review: the reason, the date and, for the reported person, the name, photo and village name at the time of the report. Every report is deleted 180 days after it was made.
- A village or a habit together that you created goes on for its other members, without you.
- Purchase records (subscription and coins) are kept by Apple and Google, who charged you. Vilume does not keep them.